Use this procedure to add Disposition Codes for Outbound contacts through Avaya Control Manager.
Before you begin
Ensure that Avaya Oceana® Cluster 1 is in the running and accepting state.
On the Avaya Control Manager webpage, click ConfigurationAvaya Oceana™Reason Codes.
Select the Disposition Codes tab.
Click Add.
Perform the following steps:
In the Name and Number fields, enter the name and number of the Completion Code configured on the POM server.
ADDITIONAL INFORMATION:
Important:
The complete list of Avaya Oceana® Outbound Disposition Codes must match the complete list of POM Completion Codes. It implies that both numeric codes and text must match.
A POM Completion Code is automatically generated. Therefore, Completion Codes must be added to the POM server before adding them to Avaya Oceana® through Avaya Control Manager.
When creating a POM campaign, the campaign must contain the complete list of all POM Completion Codes.
In POM-Avaya Oceana® integration, Avaya Workspaces displays all Completion Codes that are configured in Avaya Control Manager.
In the Contact Type field, select the Outbound check box.
