This section describes how to deploy an Omnichannel Windows Server.
If your solution supports High Availability (HA), you must also install a standby Omnichannel Windows Server. To install the standby server, you must perform the same installation procedures as the primary server and ensure that both servers have the same:
Operating system version
Windows patches
Hard disk partitions
Network subnet
However, you must install the standby server on a different VMware host.
Avaya recommends that you configure an HA setup for Omnichannel Windows Server. For more information about the HA setup, see Omnichannel Database HA. For information about the optimum configuration where you configure a HA setup on the local data center and a backup on a remote data center, see Avaya Oceana® and Avaya Analytics™ Disaster Recovery.
Important:
You must install, run, and patch the Omnichannel server software using a Windows Administrator account with full Administrator privileges. You must run the Oceana Data Management Tool using this same account.
