Ensure that you added the ID value of the Control Manager client that you noted from the Authorization Configuration page in System Manager in the NavConfig.xml file.
Log on to Control Manager.
Select one of the following servers:
For Avaya Oceana®, navigate to ConfigurationAvaya Oceana™Server Details.
For Avaya Workspaces for Call Center Elite, navigate to ConfigurationCustomer EngagementAvaya Workspaces for Elite.
For AvayaAnalytics™, navigate to ConfigurationCustomer EngagementAvaya Analytics.
Select the respective server and then click Edit.
On the Connection Details tab, do the following:
Select the Enable Authorization check box.
In Authorization Service URL, enter the following value:
