Configuring the Voice workflow for Callback Assist

Last Updated : May 11, 2020 |
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Use this procedure to configure the Voice workflow for Avaya Oceana® to support the Callback Assist feature.
  1. In your web browser, enter the following URL to open the Admin Console of Engagement Designer:
    ADDITIONAL INFORMATION:
    https://<AvayaOceanaCluster1_FQDN>/services/EngagementDesigner/admin.html
  2. On the Workflows tab, verify that the OceanaVoiceAssistedService workflow is available in the list of deployed workflows.
  3. On the Workflows tab, select the Voice workflow and click Attributes.
  4. On the Workflow Attributes tab, do the following:
    1. In the CallbackDestination field, enter a value in the following format:
      ADDITIONAL INFORMATION:
      <Number>@<Domain.com>
      The <Number> is the No Media Treatment VDN that you created previously. For example, 8284113@domain.com.
    2. Click Close.