Blacklisting email addresses and domains

Last Updated : May 20, 2020 |
Prolog information
Metadata
Keywords:
Use this procedure to blacklist the email addresses and domains from which the system must not receive emails.
Important:
For filtering of Inbound emails for potential risks, you must use a third-party software.
  1. Start Omnichannel Administration Utility.
  2. In the navigation pane, click E-mailSender Groups.
  3. Click New.
  4. In the Sender Group section, perform the following steps:
    1. In the Name field, enter a name.
      ADDITIONAL INFORMATION:
      For example, Blacklist Group.
    2. In the E-mail Address field, enter the email address or domain that you want to blacklist and click Add Freeform.
      ADDITIONAL INFORMATION:
      You can repeat this step to add more email addresses or domains that you want to blacklist.
      Note:
      Sender groups support asterisks (*) as wildcard characters when they are placed in the email address.
    3. Click Save.
  5. In the navigation pane, click Rule Groups.
  6. Select an existing Rule Group and click Edit.
  7. In Rules section, click the plus sign (+) button.
  8. In New Rule section, click New.
  9. In the Add New Criterion field, select Sender Group and click Go.
  10. In the Sender Groups section, select the Sender Group that you created and click >.
  11. Click OK.
  12. Click Next.
  13. Click Next.
  14. Select the Will Close Contact check box.
  15. Click Next.
  16. Click Save.
    ADDITIONAL INFORMATION:
    Note:
    You can also blacklist emails based on keywords in the subject and body of the emails by creating a keyword group and assigning the keyword group to a rule.