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Deploying Avaya Oceana®
Checklist for configuring Avaya Oceana® with web and mobile video calls and Avaya WebRTC Connect agents
Use the following checklist to configure Avaya Oceana® with web and mobile video calls and WebRTC Connect agents so that WebRTC Connect agents can answer web and mobile video calls:
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No.
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Task
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Description
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 |
|---|---|---|---|
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1
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Install and configure Avaya Aura® Web Gateway, Avaya Aura® Media Server, and Avaya Aura® Device Services.
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See the following:
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2
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Configure authorization on Avaya Aura® Web Gateway.
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3
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Create WebRTC Connect agents that can use media in browsers.
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4
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Configure the voice media path.
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See the following:
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5
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Install and configure web and mobile applications to make anonymous calls to Avaya Aura® Web Gateway.
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6
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Install and configure Avaya Aura® Session Border Controller to enable calls from the public internet.
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7
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Configure Avaya Breeze® platform so that voice calls can be anchored on Avaya Breeze® platform with wait treatment.
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8
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Route web and mobile voice calls to WebRTC Connect Engagement Designer workflows sequencing the AvayaMobileCommunications service.
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9
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Configure the transfer to service feature for web and mobile voice calls.
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10
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Configure Avaya Breeze® platform so that video calls can be anchored on Avaya Breeze® platform with voice wait treatment.
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11
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Route web and mobile video calls to WebRTC Connect Engagement Designer workflows sequencing the AvayaMobileCommunications service.
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12
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Create WebRTC Connect video agents.
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13
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Configure the video media path.
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14
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Configure the transfer to service feature for web and mobile video calls.
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