Deploy Avaya Oceana® clusters

Last Updated : Jul 17, 2019 |
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Avaya Oceana® includes the following clusters:
  • Avaya Oceana® Cluster 1
  • Avaya Oceana® Cluster 2
  • Avaya Oceana® Cluster 3
  • Avaya Oceana® Cluster 4
  • Avaya Oceana® Cluster 5
  • Provisioning Cluster
Important:
These clusters are for the exclusive use of Avaya Oceana®. Therefore, do not install any third-party or custom Service Archives (SVARs) on these clusters.
For an Avaya Oceana® deployment that supports up to 100 active agents:
  • Do not create Avaya Oceana® Cluster 2 and Avaya Oceana® Cluster 5.
  • Install the following SVARs of Avaya Oceana® Cluster 2 on Avaya Oceana® Cluster 1:
    • AuthorizationService
    • AvayaMobileCommunications
    • BotConnector
    • UnifiedAgentContextService
    • UnifiedAgentController
  • Install the CRMGateway SVAR on Avaya Oceana® Cluster 1.
  • Install the ZangSmsConnector snap-in on Avaya Oceana® Cluster 3.
A cluster provides scaling by distributing the services across multiple Avaya Breeze® platform nodes. With this distribution of services, the system achieves overall throughput and avoids interruption in the event of failure. Clients access the services through a Cluster IP address that supports high availability.