To support the Multimedia remote worker functionality, customers must publish a DNS entry for each required Avaya Oceana® and Avaya Analytics™ FQDN that remote workers use.
When the remote worker accesses or requests a URL containing the Avaya Oceana® FQDNs, the FQDNs are resolved to a single IP, which is the external firewall Listen IP address.
Use the following table to map all internal Avaya Oceana® and Avaya Analytics™ interfaces with FQDNs. This table drives the DNS configuration.
Component
FQDN
Internal IP address
External Firewall Listener IP address
Avaya Oceana® Cluster 1
Avaya Oceana® Cluster 2
Avaya Oceana® Cluster 3
Avaya Oceana® Cluster 4
Avaya Analytics™
Avaya Aura® Device Services
The right column contains the external facing IP address of the enterprise firewall that connects the external remote workers to the enterprise applications inside or behind the firewall.
