CustomerControllerService attributes

Last Updated : Jul 12, 2019 |
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Startup

Name
Description
Omnichannel Database Address
The IP address or FQDN of Omnichannel Database.
OmniResourceConnector Cluster
The cluster that hosts ORCRestService.
To set this attribute, select Avaya Oceana® Cluster 3.
WorkAssignment Cluster
The cluster that hosts the Work Assignment snap-in.
To set this attribute, select Avaya Oceana® Cluster 1.

Advanced

Name
Description
Agents count
The number of licensed agents.
With this attribute, you can define the maximum contact rate for Chat, SMS, and Social Media contacts that match the supported capacity for the number of agents configured. The default value is 1000 agents supporting a maximum contact rate of 1000 contacts per channel.
Based on your deployment type, set the value of this attribute as follows:
  • For the OCEANA_3XLARGE deployment type, set this attribute to 2000.
  • For the OCEANA_XLARGE deployment type, set this attribute to 2000.
  • For the OCEANA_LARGE deployment type, set this attribute to 2000.
  • For the OCEANA_MEDIUM deployment type, set this attribute to 1000.
  • For the OCEANA_SMALL deployment type, set this attribute to 100.
Attachment Public IP Address
The IP address or FQDN for Avaya Workspaces agents to interact with attachments when situated outside the customer Intranet.
You must restart the Avaya Breeze® platform nodes for the changes to the Attachment Public IP Address attribute to take effect.
Deployment Type
The deployment type that determines the memory size of processing units.
  • For an Avaya Oceana® deployment that supports up to 4500 active agents, select OCEANA_3XLARGE.
  • For an Avaya Oceana® deployment that supports up to 2000 active agents, select OCEANA_XLARGE.
  • For an Avaya Oceana® deployment that supports up to 1000, 500, or 250 active agents, select OCEANA_LARGE.
  • For an Avaya Oceana® deployment that supports up to 100 active agents, select OCEANA_SMALL.
Filtering failure alarm threshold
The number of messaging transcript filtering requests that must fail in a 30-minute window before an alarm is raised. This value applies only if a messaging transcript filtering service is configured.
The range of values for this attribute is from 5 to 10000.
The following are the default values of this attribute:
  • For Small deployments, the default value is 5.
  • For Medium deployments, the default value is 20.
  • For Large deployments, the default value is 60.
  • For Extra Large deployments, the default value is 120.
  • For 3X Large deployments, the default value is 120.
Password for the Omnichannel Database
The password for Omnichannel Database.
Secure Connections to Omnichannel Database
The attribute that toggles a secure connection to Omnichannel Database.
To set this attribute, select true.
Toggle Secure Mode
The attribute that toggles all secure connections, except the connection to Omnichannel Database.
To set this attribute, select true.
Username for the Omnichannel Database
The user name for Omnichannel Database.