Configuring a Social Media provider

Last Updated : Mar 16, 2021 |
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Use this procedure to create a new Social Media provider through Avaya Control Manager.
Before you begin
Ensure that Avaya Oceana® Cluster 1 is in the running and accepting state.
  1. Log on to Control Manager.
  2. Navigate to ConfigurationAvaya Oceana™Server Details.
  3. On the Avaya Oceana Server List page, do one of the following:
    • Double-click the administered Avaya Oceana® server.
    • Select the administered Avaya Oceana® server and click Edit.
  4. Select the Providers tab.
  5. Click Add.
  6. In the Type field, select Social.
  7. In the Name field, keep the value OCP Social.
  8. In the Address field, enter OCP Social.
  9. Click Save.
  10. Restart the clusters to make the new provider available to Avaya Workspaces agents.