Planning and preconfiguration

Last Updated : Feb 07, 2021 |
Prolog information
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This section provides information about capacities, hardware requirements, software requirements, and general planning considerations for Avaya Oceana® deployments.
Based on your solution requirements, install and commission the following components for Avaya Oceana®:
Component
Supported release
Avaya Aura® System Manager
The Compatibility Matrix provides compatibility information for the Avaya products that are supported with the various releases of Avaya Oceana®. Access the Compatibility Matrix page at https://secureservices.avaya.com/compatibility-matrix/menus/product.xhtml.
Avaya Aura® Communication Manager
Avaya Aura® Call Center Elite
Avaya Aura® Session Manager
Avaya Aura® Application Enablement Services
Avaya Experience Portal
Avaya Control Manager
Avaya Orchestration Designer
Avaya Aura® Session Border Controller
Avaya Proactive Outreach Manager
Avaya Workforce Engagement Select
Avaya Experience Platform™ (Public Cloud Workforce Engagement)
Avaya Agent for Desktop
Avaya Aura® Web Gateway
Avaya Aura® Device Services
Avaya Aura® Media Server
Avaya Workplace Client
Note:
  • The solution in production requires a dedicated AES application for Avaya Workspaces for Call Center Elite or Avaya Oceana®.
  • AES must not be shared with other CTI applications for Screen Pop, CRM integrations, and AWE integrations.
For the most recent information, see the individual product Release Notes available on https://support.avaya.com.
  • Ensure that all your server hardware and virtualization infrastructure meet the requirements.
  • Ensure that you have sufficient knowledge about the installation and configuration that you want to use in your solution.