Verifying CRM adapter configuration

Last Updated : Dec 16, 2019 |
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Use this procedure to verify that the CRM adapter is installed correctly after you configure the required attributes in the System Manager web console.
  1. Enter the following url in any web browser:
    ADDITIONAL INFORMATION:
    https:// <Cluster IP>//services/CRMGateway/v1/health/crmConnection, where Cluster IP is the IP address of the cluster where the CRM adapter is configured.
    STEP RESULT:
    The browser must display the following message: {"description":"","status":"ACTIVE","statusCode":"200","timestamp":"11-03-2019 14:53:12"}
    If the adapter is not installed correctly, the browser displays the following error message:
    {
        "result": "Failure",
        "response": "",
        "errorMessage": "CRM Adapter is not found or is not active ",
        "errorCode": "2000",
        "statusCode": "422"
    }