Verifying the dial plan for Avaya Oceana®

Last Updated : May 20, 2019 |
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Use this procedure to verify that the dial plan for Avaya Oceana® is correctly configured to allow Experience Portal to dial back the customer.
  1. Log on to the Experience Portal Manager (EPM) interface.
  2. In the navigation pane, click System ConfigurationVoIP Connections.
  3. On the SIP tab, verify the entry for Session Manager.
  4. Log on to the System Manager web console.
  5. On the System Manager web console, click ElementsRoutingDial PatternsDial Patterns.
  6. On the Dial Patterns page, verify the dial pattern that Session Manager can use to route calls to Communication Manager.