Before implementing the configuration to support Multimedia remote workers, you must ensure the following:
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Avaya Oceana® is deployed and configured for all Multimedia channels and is operational for on-premise agents.
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Avaya Oceana® must completely use secure connections through the following:
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The Only allow secure web communication check box must be selected in the cluster attributes of all Avaya Oceana® clusters.
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The Secure Communications attribute must be enabled in the OceanaConfiguration service.
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A reverse proxy and external/internal firewalls are deployed and operational.
The reverse proxy must have a support for WebSockets and HTTP version 1.1.
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Any screen-pops required for agents must be externalized so that they are accessible to the remote agents.
