Configuring access to Oceana Customer Management Tool

Last Updated : Sep 18, 2019 |
Prolog information
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Use this procedure to configure access to Oceana Customer Management Tool so that you can open it by clicking the Launch Customer Management Client option in Avaya Control Manager.
Important:
This procedure is mandatory because it is the only supported method to open Oceana Customer Management Tool.
Note:
Skip this procedure if you have already configured access to Omnichannel Administration Utility.
Before you begin
Ensure that you install and commission Avaya Control Manager.
  1. Log on to Avaya Control Manager.
  2. On the Avaya Control Manager webpage, click ConfigurationAvaya Oceana™Server Details.
  3. Double-click the UCAServer instance.
  4. Select the System Properties tab.
  5. Expand Omni Channel.
  6. In the Omni Channel Database Server field, enter the FQDN of the Omnichannel Windows server.
  7. In the Omni Channel Database Server Port Number field, enter 443.
  8. Select the Https check box to have a secure communication between Avaya Control Manager and your Omnichannel Windows server.
  9. Click Save.