Prerequisites

Last Updated : Mar 14, 2019 |
Prolog information
Before configuring the CRMGateway snap-in, ensure that you have the following:
  • CRM adapter developed using CRMGateway SDK and its dependencies
  • A valid mapper file
  • Valid CRMGateway snap-In .svar file
  • Avaya Oceana® Monitoring snap-in .svar