Checklist for configuring Avaya Oceana® with web and mobile voice calls

Last Updated : Oct 13, 2020 |
Use the following checklist to configure Avaya Oceana® with web and mobile voice calls so that phone-enabled agents can answer web and mobile voice calls:
No.
Task
Description
1
Install and configure Avaya Aura® Web Gateway and Avaya Aura® Media Server.
See the following:
2
Install and configure web and mobile applications to make anonymous calls to Avaya Aura® Web Gateway.
See Install and configure web and mobile applications.
3
Install and configure Avaya Aura® Session Border Controller to enable calls from the public internet.
See Install and configure Avaya Aura Session Border Controller.
4
Configure Avaya Breeze® platform so that voice calls can be anchored on Avaya Breeze® platform with wait treatment.
See Install and configure Avaya Aura Media Server for Avaya Breeze platform.
5
Route web and mobile voice calls to Avaya WebRTC Connect Engagement Designer workflows sequencing the AvayaMobileCommunications service.
See Route web and mobile voice calls to Avaya WebRTC Connect workflows.
6
Configure the voice media path.
See the following:
7
Configure the transfer to service feature for web and mobile voice calls.
See Configure the transfer to service feature for web and mobile voice calls.