Creating a Transfer Target service for Messaging

Last Updated : May 06, 2020 |
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Use this procedure to create a Transfer Target service for Messaging through Avaya Control Manager.
Before you begin
Ensure that Avaya Oceana® Cluster 1 is in the running and accepting state.
  1. On the Avaya Control Manager webpage, click Avaya Oceana™Work Assignment.
  2. Select the Services tab.
  3. On the Services tab, click Add.
  4. To add a Transfer Target service, do the following:
    1. In the Service Name field, enter the name of the service.
    2. Select the Available for Transfer check box.
      STEP RESULT:
      Avaya Control Manager automatically selects the Agent Display check box.
    3. Move the required attributes from the Available Attributes list to the Included Attributes list.
    4. In the Transfer Routepoints section, in the Messaging field, select the Route Point that you created for Messaging.
    5. Click Save.