Deploy Engagement Designer workflows

Last Updated : Apr 22, 2020 |
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Avaya Oceana® provides the following sample Engagement Designer workflows:
Workflow
Workflow name
Voice workflow
OceanaVoiceAssistedService
Chat workflow
OceanaChatAssistedService
Email workflow
OceanaEmailAssistedService
OceanaEmailResumeService
SMS workflow
OceanaSMSAssistedService
Web Voice workflow
OceanaWebVoiceAssistedService
Social Media workflow
OceanaSocialAssistedService
Messaging workflow
OceanaMessagingAssistedService
SelfService workflow
OceanaVoiceSelfService
Video workflow
OceanaVideoAssistedService
Generic Channel workflow
OceanaGenericAssistedService
Transfer workflow for Voice
OceanaVoiceTransfer
Transfer workflow for Chat
OceanaChatTransfer
Transfer workflow for Email
OceanaEmailTransfer
Transfer workflow for SMS
OceanaSMSTransfer
Transfer workflow for Web Voice
OceanaWebVoiceTransfer
Transfer workflow for Social Media
OceanaSocialTransfer
Transfer workflow for Messaging
OceanaMessagingTransfer
Transfer workflow for Video
OceanaVideoTransfer
Transfer workflow for Generic Channel
OceanaGenericTransfer
The sample workflows work out-of-the-box. You must get the provided sample workflows working in your solution before you begin to customize them.
For instructions on how to deploy the sample workflow for each channel, see the relevant sections in this document.