You can configure Avaya Breeze® platform Authorization Service attributes to enable SAML. The Avaya Breeze® platform Authorization Service also supports IWA/Kerberos authentication.

LDAP integration

When attempting to access the Avaya Workspaces URL, unauthorized users are redirected to the Avaya Breeze® platform Authorization Service. If LDAP integration is configured, Avaya Breeze® platform prompts the user for credentials. After a successful authentication Avaya Breeze® platform grants users authorization permissions using an authorization token, and if users have the correct permissions set in ACM they can access Avaya Workspaces.

SAML integration

When attempting to access the Avaya Workspaces URL, unauthorized users are redirected to the Avaya Breeze® platform Authorization Service. If SAML integration is configured, the Authorization Service redirects users to your identity provider (IdP), and prompts the user for credentials. After a successful authentication Avaya Breeze® platform grants users authorization permissions using an authorization token, and if users have the correct permissions set in ACM they can access Avaya Workspaces

IWA/Kerberos integration

If the Avaya Breeze® platform Authorization Service is configured for IWA/Kerberos authentication, the Authorization Service automatically uses the Windows credentials of the user for authentication. You do not need to manually enter your credentials when accessing Avaya Workspaces. When attempting to access the Avaya Workspaces URL, users are redirected to the Avaya Breeze® platform Authorization Service, which uses IWA to automatically grant users authorization permissions using an authorization token. If users have the correct permissions set in ACM they can access Avaya Workspaces.

When users exit Avaya Workspaces, they are redirected to the Exit page. Users can choose to immediately return to Avaya Workspaces and if permitted by the Authorization Service, the Activate Agent screen immediately appears and users can log on again without entering credentials.

For more information about Avaya Breeze® platform, SAML, and Kerberos authentication, see Avaya Breeze® platform documentation, available on https://support.avaya.com.