Alias field descriptions

Last Updated : May 15, 2025 |
Prolog information
Metadata
Keywords:
Use Alias option to create another name for the recipient email box.
For example, the mailbox general@magscripts.com can have the aliases carz@magsubscriptions.com and planez@magsubscriptions.com. Email messages addressed to either alias are forwarded to the general@magscripts.com mailbox. The Email Service routes the email messages according to the rules from the Rule Group assigned to the alias.
Field Name
Description
Mailbox
Local-part (username) of mailbox email address.
Domain
Domain name of the mailbox email address.
Display Name
The name that appear in the Email From address.
Rule Group
The name of the Rule Group to be applied on the email messages received from the current Mail Store.
Outbound (SMTP) Server
The host name of configured Outbound Server.
Username
The user name used to access the mailbox on mail server.
Password
The password for the mailbox.
Important:
When you change a password on the Email server, you must update the password in this field.
Confirm Password
Confirmation of the password entered for the mailbox in Password field.
Agent Initiated Email
Sets the mailbox to allow an agent to initiate an Ad-Hoc email (emails that are initiated by agents without an incoming email from customer).
Note:
When the Agent Initiated Email option is selected for a mailbox, any email-enabled Avaya Oceana® agent can send out an email from that mailbox. The outbound email comes from that mailbox, and not from the agent.
Credentials
The credential used to access the mailbox on the MS Graph mail server.
Note:
OAuth2.0 credentials are available for the MS Graph SMTP server only and cannot be used with other SMTP servers.