Removing Cache Mirroring from the active Omnichannel Database server

Last Updated : Jan 07, 2022 |
  1. In your web browser, enter the following URL to open Cache Management Portal:
    ADDITIONAL INFORMATION:
    http://<ActiveOmnichannelServerIP>:57772/csp/sys/UtilHome.csp
    <ActiveOmnichannelServerIP> is the IP address of the server containing the active Omnichannel Database.
  2. On the Cache Management Portal login page, do the following:
    1. In the User Name field, type _admin.
    2. In the Password field, type Oceana16.
    3. Click LOGIN.
  3. On Cache Management Portal, click System AdministrationConfigurationMirror SettingsEdit MirrorRemove Mirror Configuration.
  4. On the Remove Mirror Configuration page, click Clear JoinMirror Flag.
  5. On the server, right-click the Cache icon on the toolbar and click Stop Cache.
  6. Click Restart.
  7. On Cache Management Portal, click System AdministrationConfigurationMirror SettingsEdit MirrorRemove Mirror Configuration.
  8. Remove any Journal files beginning with MIRROR in E:\AVAYA\OCEANA\DATABASES\JOURNAL where E represents the Journal drive.