Creating a Transfer Target service for Web Voice

Last Updated : Apr 28, 2017 |
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Use this procedure to create a Transfer Target service for Web Voice through Avaya Control Manager.
Before you begin
Ensure that Avaya Oceana® Cluster 1 is in the running and accepting state.
  1. On the Avaya Control Manager webpage, click Avaya Oceana™Work Assignment.
  2. Select the Services tab.
  3. On the Services tab, click Add.
  4. To add a Transfer Target service, perform the following steps:
    1. In the Service Name field, enter the name of the service.
    2. Select the Available for Transfer check box.
      STEP RESULT:
      The system automatically selects the Agent Display check box.
    3. Move the required attributes from the Available Attributes list to the Included Attributes list.
    4. In the Transfer Routepoints section, in the Web Voice field, select the second Implicit User that you created for Web Voice Transfer.
    5. Click Save.