Remote workers limitations

Last Updated : Dec 10, 2020 |
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Regardless of the type and roles, remote workers:
  • Cannot use Avaya telephony devices at their remote location to handle voice contacts from PSTN customers.
    Remote workers only use their browsers to handle all voice contacts.
  • Cannot use the following capabilities for Web Voice:
    • Transfer to User
    • Single Step Transfer
    • Consult Transfer to Service
    • DTMF
      DTMF is supported on the customer side. Customers can send DTMF with limitations.
    • Auto Answer
    • SAML authentication
  • Cannot use the following capabilities for Web Video:
    • Consult Transfer
    • Consult Conference
    • Consult Transfer to Service
  • Cannot use the following capabilities of the Supervisor role:
    • Observe and barge-in on agent chats
    • Team viewer
    • Team broadcast messages