Loading SVARs in System Manager

Last Updated : Apr 24, 2025 |
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Use this procedure to load the following Avaya Breeze® platform Service Archive (SVARs) of Avaya Oceana® clusters in System Manager:
Cluster name
SVAR
Avaya Oceana® Cluster 1
  • CallServerConnector
    (Required only for Voice)
  • ContactCenterService
  • ContextStoreManager
  • ContextStoreQuery
  • ContextStoreRest
  • CustomerJourneyService
  • CustomerManagement
  • EngagementDesigner
  • MetricbeatService
    This is an optional SVAR, which is used for Centralized Logging. If you do not need Centralized Logging, do not install this SVAR and free up some CPU cycles for contact processing.
  • OCPDataServices
  • OceanaCoreDataService
  • OceanaMonitorService
  • OmniCenterProvisioningCollector
    (Required only for Avaya Analytics™)
  • PacketbeatService
    This is an optional SVAR, which is used for Centralized Logging. If you do not need Centralized Logging, do not install this SVAR and free up some CPU cycles for contact processing.
  • UCAStoreService
  • UCMDataCollector
  • UCMService
  • WAIMRestService
  • WorkAssignmentManagerService
Avaya Oceana® Cluster 2
  • AuthorizationService
  • AvayaMobileCommunications
    (Required only for Web Voice/Video)
  • BotConnector
  • MetricbeatService
    This is an optional SVAR, which is used for Centralized Logging. If you do not need Centralized Logging, do not install this SVAR and free up some CPU cycles for contact processing.
  • OceanaMonitorService
  • PacketbeatService
    This is an optional SVAR, which is used for Centralized Logging. If you do not need Centralized Logging, do not install this SVAR and free up some CPU cycles for contact processing.
  • UnifiedAgentContextService
  • UnifiedAgentController
Avaya Oceana® Cluster 3
  • AgentControllerService
  • AutomationController
    (Required only for the Bot integration)
  • CustomerControllerService
  • EmailService
    (Required only for Email)
  • GenericChannelAPI
  • MessagingService
    (Required only for Short Message Service and Social Media)
  • MetricbeatService
    This is an optional SVAR, which is used for Centralized Logging. If you do not need Centralized Logging, do not install this SVAR and free up some CPU cycles for contact processing.
  • OBCService
    (Required only for Outbound)
  • ORCRestService
  • OceanaDataViewer
  • OceanaMonitorService
  • PacketbeatService
    This is an optional SVAR, which is used for Centralized Logging. If you do not need Centralized Logging, do not install this SVAR and free up some CPU cycles for contact processing.
  • SocialConnector
    (Required only for Social Media)
  • ZangSmsConnector
Avaya Oceana® Cluster 4
  • CoBrowse
  • OceanaMonitorService
Avaya Oceana® Cluster 5
  • CRMGateway
  • ZangSmsConnector
    (For more than 100-Agent deployments)
  • OceanaMonitorService
Provisioning Cluster
OceanaConfiguration
Before you begin
  • Remove the older versions of SVARs.
  • Download the latest versions of SVARs from PLDS.
  1. On the System Manager web console, click ElementsAvaya Breeze®Service ManagementServices.
  2. On the Services page, click Load.
  3. In the Load Service dialog box, do the following:
    1. Click Browse.
    2. Select the SVAR and click Open.
    3. To load multiple SVARs at the same time, repeat Steps a and b for each SVAR.
      ADDITIONAL INFORMATION:
      Note:
      You can select up to 50 files or a maximum of 3 GB files whichever limit is reached first.
    4. Click Load.
  4. In the Accept End User License Agreement dialog box, click Accept.
    ADDITIONAL INFORMATION:
    If you load multiple SVARs at the same time, you must click Accept for each SVAR.
  5. On the Services page, verify that the state of the SVARs is Loaded.
Related links
Installation of Avaya Oceana snap-ins