Outbound email approval

Last Updated : Mar 11, 2022 |
Prolog information
Metadata
Keywords:
Use the following process flow to understand and configure the outbound email approval process.
No.
Tasks
Description
1
Outbound email approval process overview.
See Outbound email approval process.
2
Configure rejection codes.
See Configuring rejection codes.
3
Configure approval attributes.
See Illustration of the approval attribute configuration for outbound emails.
4
Configure inbound rule for assigning the approval attributes.
See Configuring rule groups.
5
Configure percentage of mails routed for approval.
See Configuring percentage of mails going for approval.
6
Email approval ratios.
See Email approval ratios
7
Approval process of an outgoing email reply from the agent to the customer.
See Approving outbound emails from agents to the customer in the Using Avaya Workspaces for Avaya Oceana® document.
Related links
Outbound email approval processConfiguring rejection codesIllustration of the approval attribute configuration for outbound emailsConfiguring percentage of mails going for approvalEmail approval ratios