ContactCenterService attributes

Last Updated : Jul 12, 2019 |
Prolog information
Metadata
Keywords:

Startup Configuration

Name
Description
Deployment type
The deployment type that determines the memory size of processing units.
  • For an Avaya Oceana® deployment that supports up to 4500 active agents, select OCEANA_3XLARGE.
  • For an Avaya Oceana® deployment that supports up to 2000 active agents, select OCEANA_XLARGE.
  • For an Avaya Oceana® deployment that supports up to 1000, 500, or 250 active agents, select OCEANA_LARGE.
  • For an Avaya Oceana® deployment that supports up to 100 active agents, select OCEANA_SMALL.
Manual memory params for CCService PU
The custom memory parameters for specifying the deployment size of ContactCenterService Processing Unit.
These parameters are applicable only for the MANUAL deployment type.
Manual memory params for Affinity Adapter PU
The custom memory parameters for specifying the deployment size of Affinity Adaptor Processing Unit.
These parameters are applicable only for the MANUAL deployment type.
Deploy PU Now
The attribute that enables or disables the deployment of ContactCenterService Processing Unit.
To enable the deployment of ContactCenterService Processing Unit, select true.
Common Components Cluster
The cluster that hosts Unified Collaboration Model (UCM) and Unified Collaboration Administrator (UCA) services.
To set this attribute, select Avaya Oceana® Cluster 1.
Work Assignment Cluster
The cluster that hosts the Work Assignment snap-in.
To set this attribute, select Avaya Oceana® Cluster 1.
Enable Secure Communications
The attribute that enables or disables the secure communications with the other services or snap-ins.
To make all inter-component calls over HTTPS, select true.
Salesforce.com accepts and authorizes applications connections through HTTPS. Therefore, you must configure Avaya Oceana® for HTTPS and start Avaya Workspaces through HTTPS. If you do not use HTTPS, agents cannot log in to Salesforce.com and Avaya Workspaces to automatically retrieve and view Customer details from Salesforce.com on Voice interactions.
Important:
Ensure that you configure the certificates correctly.
Engagement Designer Cluster
The cluster that hosts the Engagement Designer service.
To set this attribute, select Avaya Oceana® Cluster 1.
Timeout values for HTTP Connections to Engagement Designer
The Engagement Designer HTTP connection timeout in milliseconds.
Mapped channels
The values for the channels in the following format:
ChannelA,CHANNEL_A;ChannelB,CHANNEL_B;
The terms ChannelA and ChannelB specify the UCM channel name, and the terms CHANNEL_A and CHANNEL_B specify the corresponding Engagement Designer Event Catalog channel postfix for ROUTE_COMMAND events.
Oceana Core Data Service Cluster
The cluster that hosts OceanaCoreDataService.
To set this attribute, select Avaya Oceana® Cluster 1.

Advanced Configuration

Name
Description
Engagement Designer URI
The URI endpoint for Engagement Designer.