Checklist for configuring Avaya Oceana® with remote Avaya WebRTC Connect agents

Last Updated : Nov 27, 2020 |
Use the following checklist to configure Avaya Oceana® with remote WebRTC Connect agents so that the agents can answer PSTN Voice, Web Voice, and Web Video calls:
No.
Task
Description
1
Install and configure Avaya Aura® Device Services, Avaya Aura® Media Server, and Avaya Aura® Web Gateway.
See the following:
2
Configure authorization on Avaya Aura® Web Gateway.
See Avaya Aura Web Gateway authorization.
3
Create Web Voice and Web Video agents that can use media in browsers.
See Creating a user in Avaya Control Manager.
4
Install and configure Avaya Aura® Session Border Controller to enable customer PSTN Voice, Web Voice, and Web Video calls from the public internet.
See Install and configure Avaya Aura Session Border Controller.
5
Deploy Identity Certificate on Avaya Aura® Session Border Controller.
See Deploying Identity Certificate on Avaya Aura Session Border Controller.
6
Configure Avaya Breeze® platform so that voice and video calls can be anchored on Avaya Breeze® platform with wait treatment.
See Install and configure Avaya Aura Media Server for Avaya Breeze platform.
7
Route web and mobile voice and video calls to WebRTC Connect Engagement Designer workflows sequencing the AvayaMobileCommunications service.
See Route web and mobile voice calls to Avaya WebRTC Connect workflows.
8
Configuring the Javascript web reference client, and making Web Voice and Web Video calls for testing and validation.
See Configuring the Javascript reference client and making a call.