UnifiedAgentController attributes

Last Updated : Sep 15, 2020 |
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Startup Configuration

Name
Description
AADS FQDN
The FQDN of Avaya Aura® Device Services.
AAWG FQDN
The FQDN of Avaya Aura® Web Gateway.
Important:
Do not enter an IP address in this field.
Co-Browse Cluster
The cluster that hosts the CoBrowse service.
To set this attribute, select Avaya Oceana® Cluster 4.
Customer Management Cluster
The cluster that hosts the CustomerManagement service.
To set this attribute, select Avaya Oceana® Cluster 1.
Deployment Type
The deployment type that determines the memory size of processing units.
  • For an Avaya Oceana® deployment that supports up to 4500 active agents, select OCEANA_3XLARGE.
  • For an Avaya Oceana® deployment that supports up to 2000 active agents, select OCEANA_XLARGE.
  • For an Avaya Oceana® deployment that supports up to 1000, 500, or 250 active agents, select OCEANA_LARGE.
  • For an Avaya Oceana® deployment that supports up to 100 active agents, select OCEANA_SMALL.
Enable Secure Communications
The attribute that enables or disables the secure communications with the other services or snap-ins.
To make all inter-component calls over HTTPS, select true.
Salesforce.com accepts and authorizes applications connections through HTTPS. Therefore, you must configure Avaya Oceana® for HTTPS and start Avaya Workspaces through HTTPS. If you do not use HTTPS, agents cannot log in to Salesforce.com and Avaya Workspaces to automatically retrieve and view Customer details from Salesforce.com on Voice interactions.
Important:
Ensure that you configure the certificates correctly.
OCP Api Cluster
The cluster that hosts Omnichannel Provider services.
To set this attribute, select Avaya Oceana® Cluster 3.
OCDS Cluster
The cluster that hosts OceanaCoreDataService.
To set this attribute, select Avaya Oceana® Cluster 1.
Public Customer Management
The public or external FQDN of the Customer Management cluster. Use this attribute to support a reverse proxy.
Public OCPDS
The public or external FQDN of the OCPDS cluster. Use this attribute to support a reverse proxy.
UCA Cluster
The cluster that hosts the Unified Collaboration Administrator (UCA) service.
To set this attribute, select Avaya Oceana® Cluster 1.
UCM Cluster
The cluster that hosts Unified Collaboration Model (UCM) services.
To set this attribute, select Avaya Oceana® Cluster 1.

Runtime Configuration

Name
Description
Unified Agent Client Log Upload Location
The location of the shared network folder that all Unified Agent clients can access to upload the logs when the agents select the Upload option.

Advanced Configuration

Name
Description
Customer Management Rest URI
The URI for accessing the cluster that hosts Customer Management Data Service.
Enable Client Logs Download
Set this value to True to enable downloading all user-related data from Avaya Workspaces log files. The default setting is false.
Enable Web Chat File Transfer
Set this value to True to enable web chat file transfer. The default setting is false.
OCDS URI
The URI for accessing the cluster that host OceanaCoreDataService.
Remove all Data from Client Logs
Set this value to True to remove all user-related data from Avaya Workspaces log files. The default setting is false.
User State Command Time Out
The timeout in seconds for which UnifiedAgentController waits before allowing the users to retry changing their User state.
The range of values for this attribute is from 20 seconds to 300 seconds, and the default value is 30 seconds.
Enable Agents to clean up Stuck Contacts
Enable to disable the ability for an agent to remove stuck contacts. Set this value to True to allow agent to remove stuck interaction. The default setting is True.
End Contact Time Out
The timeout in seconds for which UnifiedAgentController waits before allowing the users to remove the stuck contacts.
The range of values for this attribute is from 10 seconds to 300 seconds, and the default value is 20 seconds.