Configuring a vector for the SelfService VDN

Last Updated : Oct 03, 2018 |
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Use this procedure to configure a vector for the SelfService VDN.
  1. Using SSH client, connect to the Communication Manager System Access Terminal (SAT) interface.
  2. Run change vector n.
    ADDITIONAL INFORMATION:
    n is the number that you entered in the Destination field of the VECTOR DIRECTORY NUMBER screen while creating the SelfService VDN.
  3. On page 1 of the CALL VECTOR screen, perform the following steps:
    1. In the Name field, enter the name of the vector as SelfService Vector.
      ADDITIONAL INFORMATION:
      This standard name makes maintenance and troubleshooting easier.
    2. Enter the details required from line 01 to line 41 as shown below:
      ADDITIONAL INFORMATION:
      The sample workflow and default vector supports three prompts. The first prompt collects a 6-digit customer ID and the other two prompts collect a single-digit routing attribute. Replace these lines as required for your solution. If there is a routing failure at any point during the call, the call routes to the fallback VDN and the configured fallback Elite skill.
  4. Save the settings.