GenericChannelAPI attributes

Last Updated : Jul 12, 2019 |
Prolog information
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Keywords:

DEFAULT_GROUP

Name
Description
Agents Count
The number of licensed Generic Channel agents.
ContextStoreService Cluster
The cluster that hosts Context Store services.
To set this attribute, select Avaya Oceana® Cluster 1.
CoreDataService Cluster
The cluster that hosts OceanaCoreDataService.
To set this attribute, select Avaya Oceana® Cluster 1.
CustomerManagement Cluster
The cluster that hosts the CustomerManagement service.
To set this attribute, select Avaya Oceana® Cluster 1.
ORCRestService Cluster
The cluster that hosts ORCRestService.
To set this attribute, select Avaya Oceana® Cluster 3.
Secure Connection to ORCRestService
The attribute that toggles a secure connection to ORCRestService.
To set this attribute, select true.
Shutdown Mode
The attribute that you must set to reject new contacts but allow ongoing interactions to complete.
To set this attribute, select true.
UCA Cluster
The cluster that hosts the Unified Collaboration Administrator (UCA) service.
To set this attribute, select Avaya Oceana® Cluster 1.

OCP Database Configuration

Name
Description
Caché connection pool size
The number of connections to Omnichannel Database.
Caché Password
The password for Omnichannel Database.
Caché server FQDN
The IP address or FQDN of Omnichannel Database.
Caché User
The user name for Omnichannel Database.
Secure Caché Connection
The attribute that toggles all secure connections, except the connection to Omnichannel Database.
To set this attribute, select true.