Add Not Ready reason codes and disposition codes for agents to use in Avaya Workspaces.
Agents use Not Ready reason codes to indicate why they change their state to Not Ready. Disposition codes are the reason codes that agents select for interactions before closing them.
Before you begin
Log in to Application Center Administration as an account administrator.
Procedure
In the navigation tree, click Contact Center > Reason Codes.
On the Reason Codes page, click Create Reason Code.
Application Center Administration displays the New Reason Code pane.
In the Name field, type a unique name for the reason code.
For example, you can type Lunch for a Not Ready reason code.
In the Type list, select one of the following:
Not Ready: To create a Not Ready reason code.
Disposition: To create a disposition code.
In the Description field, type a description for the reason code.
