As an administrator with the Workspaces Admin Widgets Administrators role, you can manage layouts on the Layout Manager tab. A layout arranges the components of the UI in Avaya Workspaces. Layouts consist of the following components:
Views: The pages that agents see when handling a certain type of interactions. For example, the Voice view is the page that agents see when handling voice interactions.
Tabs: The navigation elements with labels that Avaya Workspaces displays at the top of the page. Agents switch between the tabs to access widgets. For example, an agent can click the Screenpop tab to see an external website that you configure in Application Center Administration.
Widgets: The areas of the page that provide information about the interactions to agents. The widgets enable agents to perform actions, such as viewing customer journey or replying to an email.
Application Center Administration assigns the default layout to all users. The default layout has preconfigured tabs and widgets for each view. You cannot edit the default layout. When you add a new layout, it has the same configuration as the default layout. To add new widgets or change the order in which Avaya Workspaces displays the widgets, configure the added layout.
When you configure a layout, you must select the view to which your configuration applies. For example, if you want to add a new widget to the page that Avaya Workspaces displays to agents handling voice interactions, select the Voice view. After selecting the view, you must select or add the tab that displays the widget.
To make a layout available to users, assign the layout to a UX profile and then assign the UX profile to a user profile. Application Center Administration applies the UX profile configuration to all users with this user profile. The users can log in to Avaya Workspaces and see the layout.
