Configuring messaging routing

上次更新时间 : Apr 25, 2024 |

About this task

As an account administrator, you can configure the following:

  • How Avaya Experience Platform™ Public Cloud routes messaging interactions for contact center customers to experience the best service.

  • The attributes that apply to all messaging interactions for a messaging account.

  • The routing rules associated with messaging interactions.

Before you begin

Log in to Application Center Administration as an account administrator.

Procedure

  1. In the navigation tree, click Channels > Messaging.
  2. From the Interaction Type list, select the type of messaging application.
  3. For the account to configure routing settings, click the Three Dots icon and do one of the following:

    • Click Configure routing settings to configure Avaya client applications.

    • Click Configure to configure Avaya Social Connections messaging.

  4. On the Routing Configuration Settings page, fill in the relevant fields.
  5. Click Save.
Related information
Routing Configuration Settings page field descriptions
Verifying Messaging Channel Using a Web Messenger App