In Application Center Administration, account administrators can assign a WhatsApp template to agent queues. Agents can use these templates in their WhatsApp interactions with customers.

When you use the Edit option of a template, you can only assign a WhatsApp template to a queue. To edit other components of the template, you require Meta credentials to access the WhatsApp Business Manager platform on Meta. By default, the templates are automatically synchronized 24 hours after you create them on the Meta portal. To synchronize them immediately, you can use the Synchronize Templates option. Additionally, you can view the appearance and layout of the selected template in the Preview pane.