Create email templates to handle email interactions. Agents can use templates when sending outgoing emails to define the layout and content of the email message. Email templates for a business or organization can increase brand awareness.
Before you begin
Log in to Application Center Administration as an account administrator or a supervisor.
Procedure
In the navigation tree, click Templates > Email Template.
On the Email Templates page, click New > Email Template.
On the New Email Template page, fill in the fields.
