1 |
100 agents 5000 Answer Human 5000 Answer Machine |
ON |
7500 |
Start of voice timeout 2000 Live voice timeout 1800 |
2300 to 2400 |
1150 (avg) - for Answer Human 200 (avg) - for Answer Machine |
1850 (avg) |
1240 (avg) - checked few random sessions |
|
2 |
200 agents 5000 Answer Human 5000 Answer Machine |
ON |
7500 |
Start of voice timeout 2000 Live voice timeout 1800 |
not populated in |
1150 (avg) - for Answer Human 200 (avg) - for Answer Machine |
1850 (avg) |
1240 (avg) - checked few random sessions |
|
3 |
1 agent 3 Answer Human 3 Answer Machine |
ON |
7500 |
Start of voice timeout 2000 Live voice timeout 1650 |
2380 |
1130 (avg) - for Answer Human 240 → for Answer Machine |
1860 |
1240 and 1260 |
|
4 |
1 agent 3 Answer Human 3 Answer Machine |
ON |
7500 |
Start of voice timeout 2000 Live voice timeout 1600 |
2380 |
1130 (avg) - for Answer Human 240 → for Answer Machine |
1860 |
1240 and 1260 |
Answering Machine contact is also connected to the agent. |
