P_POMAD001

Last Updated : Jun 03, 2026 |

Condition

Alarm code
Q_POMAD001
Event code
P_POMAD001
Alarm level
Critical
Event Level
Error
Alarm text
POM database connection is disconnected.
Event text
Connection to the database failed.
Throttle interval
600
Trigger component
POM Administration

Cause

The POM system cannot connect to the POM database.

The causes can be one or all of the following:

  • You did not configure the POM database in the POM configuration file.

  • The configuration of the POM database in the POM configuration file is incorrect.

  • The POM system does not have access rights to the configured POM database.

  • The LAN cable that provides an internet network disconnects from the POM server that contains the POM database.

  • The number of connections of the POM system to the POM database exceeds the maximum possible limit.

  • The internet network is unstable.

Solution

Procedure

  1. If you did not configure the POM database, configure it in the POM database configuration file.
  2. After you configure the POM database, see the status of the POM database server to verify whether the database configuration is correct. If the configuration is incorrect, reconfigure it in the POM database configuration file.
  3. Ensure that you connect the LAN network cable to the server that contains the POM database.
  4. Ensure that the internet network is stable.