Error message in the kafkaserver.out file

Last Updated : Jun 03, 2026 |

Condition

On the $POM_HOME/logs/ path, in the kafkaserver.out file, POM repeatedly displays the following error message:

Exception SSL handshake failed

[2019-12-12 20:56:45,221] INFO [SocketServer brokerId=0] Failed authentication with /XXX.XXX.114.112 (SSL handshake failed) (org.apache.kafka.common.network.Selector) [2019-12-12 20:56:45,334] INFO [SocketServer brokerId=0] Failed authentication with /XXX.XXX.114.112 (SSL handshake failed) (org.apache.kafka.common.network.Selector) [2019-12-12 20:56:45,447] INFO [SocketServer brokerId=0] Failed authentication with /XXX.XXX 114.112 (SSL handshake failed) (org.apache.kafka.common.network.Selector) [2019-12-12 20:56:45,560] INFO [SocketServer brokerId=0] Failed authentication with /XXX.XXX.114.112 (SSL handshake failed) (org.apache.kafka.common.network.Selector)

Cause

This occurs after the exchange of certificates between the POM servers is incorrect.

Solution

Procedure

  1. Log on to the POM server.
  2. On the server, verify the exchange of the POM certificates.

    For more information, see Exchanging and configuring certificates in Avaya Proactive Outreach Manager Integration.