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Last Updated : Jun 03, 2026 |

Customers hear above message instead of the TTS text that you define in your application.

Proposed solution

Procedure

  1. Configure TTS speech server if you have not configured the server. Go to System Configurations > Speech Servers and add a TTS server. Mention the appropriate TTS licenses, and check if the POM driver application, that is, PomDriverApp has the TTS associated with it.
  2. Fetch Axis2 certificate on the application server if you have not already fetched the certificate Go to http://<APP_SERVER_IP>:7080/runtimeconfig/ and fetch the Axis2 certificate from the EPM https://<EPMS_IP>/axis2.
  3. Make sure you have a valid Avaya Orchestration Designer license.
  4. If you are making a voice call to play out a notification text (TTS), make sure you do not have HTML tags in your text.