P_POMAGT58

Last Updated : Jun 03, 2026 |

Condition

The connection between AES/AACC and POM is failed.
Alarm code
Q_POMAGT58
Event code
P_POMAGT58
Alarm level
Critical
Event level
Error
Alarm text
Failed to connect {0}
Event text
Failed to connect {0} : {1}
Throttle interval
600
Trigger component
Agent Manager.

Cause

The AES/AACC certificate is not added to the POM trust store.

Solution

Procedure

  1. Log in to the Avaya Experience Portal web console with the Administrator user role.
  2. In the navigation pane, click Proactive Outreach > Manager.
  3. Click Configurations > Trusted Certificates.

    The system displays all the trusted certificates.

  4. On the Certificates page, click Import.
  5. On the Add Certificates page, do the following:
    1. In the Name field, type a unique certificate name.
    2. Click Browse and locate the AES/AACC certificate file from the local system.
    3. Click Continue.