Error: Answer_Human result must be handled for a call action with Application

Last Updated : Jun 03, 2026 |
The system displays this error message in either of the following two cases:

  • If the Application node is missing under the result node for disposition Answer Human.

  • There is no result node for Answer Human disposition under the call node, when the EnchancedCCA property of the call node is set to ON.

Proposed solution

Procedure

Add an Application node under the Result node for the Answer Human disposition.

Proposed solution

Procedure

  1. Add a result node for Answer Human disposition under the call action node.
  2. Set the EnhancedCCA property to ON.