4.1 |
November, 2025 |
The following alarms are added or updated:
P_POMWS118 P_POMLM001 P_POMLM003 P_POMLM002 P_POMAGT49 P_POMAGT50 P_POMAGT24 P_POMLM004 P_POMCD922 P_POMCD923 P_POMCD924 P_POMALM03 The following topics are added or updated:
Data stream breaks Authorization failure POM manager and Supervisor Dashboard become inaccessible when Connection to the database fails A reference file for configuring Kafka properties The System Load tab on the POM Health Monitor page displays no data for the PostgreSQL users Resolving the error occurred by a corrupt zookeeper log file that prevents the start of ZooKeeper services Resolving error occurred while enabling Kafka High Availability Kafka HA does not enable after switchover POM displays incorrect language Error while saving a campaign strategy when you replace the default Avaya Agent node in a simple call type campaign strategy POM monitor or cache service information removed from the document entirely. |
Release 4.0.2 SP2, Issue 1.2 |
October 2023 |
The following topics are added:
POM fails to export the contacts in the contact list. Fail to Connect to separate database for POM Reports Configuring Transactional logs per Agent Enabling POM server to generate transactional logs per agent Configuring Agent API Transaction logs for Workspaces for Elite client desktop Configuring Agent API Transaction logs for Agent client desktop created using .NET SDK or JAVA SDK Delay in the display of customer details on Agent’s screen in preview campaign Delay in processing retries due to custom result processor In an agent based campaign, the agent hears a static sound after the outbound call completes Workspaces agent is unable to nail up due to the network failure of the primary POM server. |
Release 4.0.2 SP 1, Issue 1.1 |
March 2023 |
The following topics are added:
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Release 4.0.2, Issue 1.0 |
October, 2022 |
The following topics are added:
P_POMWS044 P_POMWS046 P_POMWS081 P_POMWS082 P_POMWS083 P_POMWS084 P_POMWS085 P_POMWS086 P_PIMWS087 P_POMWS088 P_POMWS089 P_POMWS090 P_POMWS091 P_POMWS092 P_POMWS093 P_POMWS094 P_POMWS095 P_POMWS096 P_POMWS097 P_POMWS098 P_POMWS099 P_POMWS100 P_POMWS101 P_POMWS102 P_POMWS103 P_POMWS104 P_POMWS105 P_POMWS106 P_POMWS107 P_POMWS108 P_POMWS109 P_POMWS110 P_POMWS111 P_POMWS112 P_POMWS113 P_POMWS114 P_POMWS115 P_POMWS116 P_POMAGT09 P_POMAGT16 P_POMAGT42 P_POMAGT53 P_POMAGT63 P_POMAGT64 P_POMAGT65 P_POMAGT66 P_POMAGT67 P_POMAGT69 P_POMAGT70 P_POMRTR26 P_POMKF003 P_POMSDK02 P_POMALM01 P_POMADM01 P_POMCA003 P_POMDA002 P_POMCM041 Instructions to troubleshoot a scenario where the POM system displays an error message because the number of attributes exceed the maximum number of attributes. Instructions to troubleshoot a scenario where the POM server does not receive enriched attempts and hearbeat events after stopping the Kafka server -
Instructions to troubleshoot the POM database if POM displays the following error messages:
HikariPool-1 - Connection is not available, request timed out after XXXXX ms Hikari Interrupted during connection acquisition com.zaxxer.hikari.pool.HikariPool$PoolInitializationException: Failed to initialize pool: FATAL: sorry, too many clients already FATAL: database "pomopdb" does not exist Caused by: org.postgresql.util.PSQLException: Connection to <DBHOSTIP>:5432 refused. Check that the hostname and port are correct and that the postmaster is accepting TCP/IP connections
Instructions to troubleshoot a scenario where POM displays an internal server error while updating information in a contact list. Instructions to troubleshoot a scenario where POM delivers a nail up call even when an agent is on another inbound call. Instructions to troubleshoot a scenario where the call node scrollbar does not work in the Campaign Strategy Editor window. Instructions to troubleshoot a scenario where a user does not receive a cluster ID. The following topics are updated:
In the Format of the POM log files topic, the Campaign Director abbreviations table is updated with categories that apply to the Campaign Director Overcoming slow dialing Failed to configure an operational database org.hibernate.exception.GenericJDBCException: Cannot open connection Data Stream Has Been Broken Events for Administration, Campaign Director, Campaign Manager, Web services, Agents, ActiveMQ, Report, Router, and Rule Engine For POM release 4.0.2 service pack 2, the following topics are added:
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