Proactive Outreach Manager (POM) generates events and alarms when errors occur. Events and alarms are grouped by categories. Each event or the alarm category identifies the system component that generates the event or alarm. All events are displayed in log files, and the alarms are displayed in alarm reports. You can get access to the log and the alarm reports through the Voice Portal Management System (VPMS) or Experience Portal Manager (EPM).
Note:
An alarm message is a subset of an event message. You can find detailed information about the alarm, such as process name, system name, dates, and times, in the event message.
