Alarm code

Q_POMCD918

Event code

P_POMCD918

Alarm level

Major

Event level

Information

Alarm text

Nuisance call rate for a job has been exceeded the configured value for the day

Event text

Nuisance call rate for a job {0} has been exceeded for the day. Configured Nuisance rate : {1} %, Current Nuisance rate : {2} %

Throttle interval

3600

Trigger component

POM Campaign Director

Problem description

The system displays this message when the number of nuisance calls exceeds the configured value (default is 3%) of total Answer Human calls for a job for the day. For agent-less campaigns, if POM detects a live voice for the call and, if the first prompt is not played within configured compliance timer (default 2 seconds), then POM treats the call as a silent or nuisance call. For agent-based campaigns, if POM detects a live voice for the call and does not find an agent in configured compliance timer (default 2 seconds), then POM treats the call as a silent or nuisance call.