In POM Workspaces environments, refreshing browser may take more than ten seconds and the refresh may not work appropriately resulting in agent getting logged out of the system.
Solution
Increase the AgentLogoutDelayTime as per the requirements for your environment. To update the AgentLogoutDelayTime in database, update the config_value column with an appropriate value for the AgentLogoutDelayTime row, in the pim_config table. After updating the value, restart the Agent SDK Service.
Warning:
Increasing the value of the AgentLogoutDelayTime parameter can result in nuisance call as the agent is logged-in on the server .
