Alarm code

Q_POMRTR15

Event code

P_POMRTR15

Alarm level

Minor

Event level

Information

Event text

Nuisance call. {0}

Throttle interval

3600

Trigger component

POM Router

Problem description

The system marks the voice call as nuisance if agent is not available, or MPP error while connecting the customer call with agent. The system plays the nuisance application.