Generating report from the EPM Web interface

Last Updated : Jun 03, 2026 |

About this task

To help resolve the issue, you can generate a report from the EPM Web interface.

Procedure

  1. Log in to the EPM Web interface by using an account with the administrator user role.
  2. Collect the alarm report from the Alarm Manager menu as follows:
    1. In the navigation pane, select System Maintenance > Alarm Manager.
    2. Enter the appropriate time around when the failure occurred in the Date and Time field.
    3. Click OK to generate the alarm report.
    4. Export the report.
  3. Collect the logs from the Log Viewer menu as follows:
    1. In the navigation pane, select System Maintenance > Log Viewer.
    2. Enter the appropriate time around when the failure occurred in the Date and Time field.
    3. Click OK to generate the alarm report.
    4. Export the report.
  4. Collect the reports from the Reports menu as follows:
    1. In the navigation pane, select Reports > Standard Reports.
    2. Click the Call Detail Report.
    3. Enter the appropriate time around when the failure occurred in the Date and Time field.
    4. Click OK to generate the alarm report.
    5. Export the report.
    6. Repeat the procedure for the Session Detail Report.
  5. Collect the avaya.vpms.log.* file from /opt/Avaya/ExperiencePortal/VPMS/ logs.
  6. Collect the catalina.* files from the $CATALINA_HOME/logs folder.
  7. Collect all POM logs by using the command $POM_HOME/bin/getpomlogs.sh --logs and wait for system to collect all POM logs and pack the logs for sending to the support team for investigation.
  8. If you face issues while making calls, you must provide the MPP logs. On each MPP server type the following command to get the MPP logs:

    getmpplogs.sh --logs --transcriptions --debugfiles.

    The system displays the path and the file name of the stored logs.