For information on feature administration, interactions, considerations, and security, see the following POM documents available on the Avaya Support site at https://www.avaya.com/support:
Title |
Description |
Audience |
Implementing Avaya Proactive Outreach Manager |
Provides information about installing and configuring Proactive Outreach Manager. |
Implementation engineers |
Migrating Avaya Proactive Outreach Manager |
Provides information about migrating Proactive Outreach Manager. |
Implementation engineers |
Administering Avaya Proactive Outreach Manager |
Provides general information about field descriptions and procedures for using Avaya Proactive Outreach Manager. |
Users |
Avaya Aura® Contact Center — Proactive Outreach Manager Integration |
Provides conceptual and procedural information about the integration between Avaya Aura® Contact Center (AACC) and Proactive Outreach Manager (POM). Describes the tasks required for AACC and POM integration. |
Users |
Avaya Proactive Outreach Manager High Availability |
Provides information about for implementing high available POM system in a single data center, and also explains POM behavior in case of failure and high availability. |
Users System administrators Implementation engineers |
Using Avaya Proactive Outreach Manager Reports |
Provides information about reports in Proactive Outreach Manager. |
Users System administrators |
Using Avaya Proactive Outreach Manager Supervisor dashboard |
Provides information about Avaya Proactive Outreach Manager Supervisor dashboard. |
Supervisors |
You must install Avaya Experience Portal before you install POM. You will find references to Avaya Experience Portal documentation at various places in the POM documentation.
