Calls are stuck in in-progress state

Last Updated : Jun 03, 2026 |

Condition

After campaigns start, calls are stuck in the in-progress state.

Cause

If you migrate the system, reconfigure MPP.

Solution

Procedure

  1. Stop all the campaigns.
  2. Log in to POM.
  3. In the MPP Servers area, select the MPP that is currently on the system, and then click Delete.
  4. To add a new MPP, click Add.
  5. Log on to the POM server with the credentials of a root user.

    You can open an SSH session to the POM server by using an application such as PuTTY.

  6. Go to $VP_HOME/Support/VP-Tools
  7. To set up MPP, run the following command:

    bash setup_vpms.php <Primary_EPM_IP>

    where,

    Primary_EPM_IP is the IP of the primary EPM server.

  8. Restart the POM system for the changes to take effect.